FAQs

Your questions, answered. Women’s health shouldn’t come with a side of confusion. Find clear answers to everything from orders and shipping to products and our curation approach.

01 — WOMEN'S HEALTH

WOMEN'S HEALTH

Why shop by life stage?
Because your needs change as your body does. MUVA is organised around key life stages — Period, TTC/Pregnancy/Postpartum, Menopause, and Everyday Wellbeing — so you can find products that are actually relevant to where you are right now, rather than scrolling through everything that isn't. 

Can I use products from different health categories together?
Our life-stage categories are a guide to help you shop, not strict boundaries. That said, it depends on the ingredients and your individual health needs. When combining products, we'd always recommend checking with your GP or healthcare professional first. 

Where can I learn more about women's health?
Alongside carefully curated product collections, MUVA provides educational resources and expert-informed content designed to help you better understand different stages of women's health and wellbeing. These resources are provided via our blog section, as well as on our social pages.

How do you select products?
Every brand on MUVA goes through our own curation process, where we assess ingredients, brand reputation, and quality standards before it's listed.

About MUVA

What is MUVA?

MUVA is a women’s health destination built around every stage of womanhood — from your first period through to postmenopause. We curate thoughtfully selected products and trusted expertise across Period Care, Pregnancy, Menopause, and Everyday Wellbeing.

MUVA brings structure to what can feel like an overwhelming sea of options, so you can shop with confidence at every stage of your journey.

How does MUVA select its products?

Every product on MUVA is curated with intention. We don’t list everything — we list what we genuinely believe works. Our selection process considers ingredient quality, clinical evidence where relevant, brand ethics, and how well a product serves the specific health stage it’s listed for.

We take the research burden off you, so that when you find something on MUVA, you can trust it’s been considered carefully — not just added for the sake of range.

Is MUVA a medical or healthcare provider?

MUVA is not a medical provider, and nothing on our site constitutes medical advice. We’re a curated retail and information platform designed to help you make more informed decisions about your health and wellbeing.

If you have specific health concerns, we always encourage you to speak with your GP or a qualified healthcare professional.

Where is MUVA based?

MUVA is a UK-based business. Our site is available at wearemuva.com and we currently ship within the UK. We’re working on expanding our reach — sign up to our newsletter to be the first to know when we ship to new regions.

Does MUVA host events?

Yes! MUVA hosts events for the community. You can find upcoming events listed on our events page at wearemuva.com/collections/events. Sign up to our newsletter to stay in the loop and be the first to hear about new events near you.

Products

What categories of products does MUVA carry?

MUVA is organised around the key stages and needs of female health:

Period — Cramp and pain relief, pads, tampons, cups, period underwear, heating pads, PMS support, and cycle tracking tools.

Pregnancy — Products by trimester and symptom, plus nutrition, skincare, sleep, comfort, labour prep, recovery, and TTC (Trying to Conceive) support.

Menopause — Support for hot flushes, sleep issues, skin and hair changes, intimate care, cooling products, and lifestyle support across perimenopause, menopause and postmenopause.

Wellbeing — Everyday health including energy, immunity, sleep support, stress relief, PMS and mood balance, and gut health.

How do I find the right products for my stage?

Our site is built to make this easy. Browse by life stage — Period, Pregnancy, Menopause, or Wellbeing — and then filter by your symptoms, the stage you’re at, or the type of product you need. If you’re looking for something specific, you can also use the search function at the top of the page.

Our blog also contains expert-informed guides to help you understand your options before you shop.

Are the supplements on MUVA safe to take during pregnancy?

Supplements that are specifically curated for pregnancy are listed within our Pregnancy collection. That said, every person’s health situation is different — we always recommend consulting your midwife or GP before starting any new supplement, especially during pregnancy or if you’re trying to conceive.

I can’t find a product I’m looking for. Can you help?

We’re always expanding our range. If there’s something you’d like to see on MUVA, we’d love to hear from you — your feedback genuinely shapes what we stock next. Reach out via our contact page or send us a message on Instagram @muva_uk.

Does MUVA stock every women's health brand?
No we don’t — and that's intentional. We're growing our range, but every brand we stock is carefully chosen to genuinely support the lifestage it sits in. We prioritise quality and relevance over quantity, so you can trust that what you find on MUVA actually works. 

How often do you add new products?
We add new products regularly, as and when they meet our standards. Every brand goes through a careful review,  we look at ingredients, brand reputation and quality, and how well it meets a genuine customer need, before it earns a place on MUVA. It's about the right fit, not just filling shelves.

Orders & Shipping

How do I place an order?

Simply browse the site, add items to your cart, and proceed to checkout. You can check out as a guest or create a MUVA account to track your orders and save your details for future purchases.

Where do you ship to?

We currently ship within the UK. We’re working on expanding to more regions — sign up to our newsletter to be notified when international shipping becomes available.

How long will my order take to arrive?

Delivery times and costs are displayed at checkout based on your location and chosen shipping method. If you have a question about a specific order’s delivery timeline, please get in touch via our contact page and include your order number.

Can I track my order?

Yes. Once your order has been dispatched, you’ll receive a confirmation email with tracking information. You can also log into your MUVA account at any time to view your order status under the Orders section.

Can I amend or cancel my order after placing it?

We process orders quickly, so changes aren’t always possible once an order is placed. Please contact us as soon as possible if you need to make an amendment, and we’ll do our best to help. If your order has already been dispatched, you may need to follow our returns process instead.

My order hasn’t arrived — what should I do?

If your order hasn’t arrived within the estimated delivery window, first check your tracking information from your dispatch confirmation email. If it’s still not resolved, please reach out to us with your order number and we’ll look into it for you.

Can I change my delivery address after placing an order?
If your order has not yet been processed or dispatched, we will do our best to help update your delivery address. Please contact us as soon as possible after placing your order. Once an order has been dispatched, changes may not be possible.

Do you ship internationally?
Not yet, we currently ship UK only. We're planning to expand internationally as we grow, so keep an eye on our socials or newsletter for updates. 

Returns & Refunds

What is your returns policy?

Full details of our returns policy are available on our Refund Policy page at wearemuva.com/policies/refund-policy. As a general guide, we accept returns on eligible, unopened items within a specified window from the date of purchase. Items that are opened, used, or have broken seals may not be eligible for return for hygiene and safety reasons.

How do I start a return?

To initiate a return, please contact us with your order number and the reason for your return. Our team will guide you through the next steps. Please do not send items back without contacting us first, as we may be unable to process the return.

I received a damaged or incorrect item — what should I do?

We’re really sorry if this has happened. Please contact us as soon as possible with your order number and, if possible, a photo of the issue. We’ll make it right.

How long does it take to receive my refund?
Once your returned item has been received and inspected, refunds are typically processed back to your original payment method within several working days. Processing times may vary depending on your payment provider.

What if my item arrives faulty or damaged?
We're sorry if this happens. Please contact us as soon as possible with your order number and photos of the issue. We'll investigate the issue and work with you to arrange a suitable resolution. We also have further information on our Returns Policy.

Stockists & Partners

I’m a brand — how do I get my products listed on MUVA?

We’re always keen to discover products that genuinely serve women’s health. If you think your brand is a great fit for MUVA, you can apply via our Stock With Us page at wearemuva.com/pages/stock-with-us. We review all submissions and will be in touch if there’s an opportunity to work together.

How do I become a MUVA ambassador?

If you’re passionate about women’s health and love what MUVA stands for, we’d love to hear from you. Visit our Become an Ambassador page at wearemuva.com/pages/ambassador to find out more and apply.

Does MUVA have an affiliate or referral programme?

We have a Refer a Friend programme — details can be found on our website. If you’re interested in a more formal affiliate or partnership arrangement, please reach out to us directly and we’ll be happy to have a conversation.

Can MUVA feature in my press or media coverage?

We’d love to connect with journalists, editors, and content creators who cover women’s health, wellness, and lifestyle. Please get in touch via Instagram @muva_uk or our contact page with details about your publication or platform.

Still have a question?

We’re a small, passionate team and we want to help. Drop us an email at hello@wearemuva.com

wearemuva.com  •  @muva_uk